|Scheduling||Limited appointment slots available due to multiple closed clinics, increased time spacing between patients, and limited processing and reporting capacity||Increase available appointment slots once reporting capacity increases. Raise prices to dampen demand||October 2020|
|Customer service||Limited customer service availability due to remote work and reduced onsite staff capacity at call center at Canaray HQ||Add more dedicated onsite customer service staff to handle incoming calls. Email firstname.lastname@example.org for (slightly) faster service||August 2020|
|Clinic operation||Patients are seen on-time and imaging data is available online immediately||The switch to appointment-based clinics has been successful||June 2020|
|Website||High availability with significantly improved throughput and uptime. There are still some bugs in the new system, but these are actively being addressed||The switch to the new system has largely been successful.||June 2020|
|Reporting||Reporting capacity is significantly lower than the incoming caseload. Turnaround times are steadily increasing every day, as we fall behind by approximately 60 cases per day. There are issues bringing new grads on board due to licensing and certification issues related to delayed board examinations. Current radiologists have also experienced a temporary reduction in capacity with the switch to our new system.||Await board certification for 3-5 new grads in October 2020. Improve the current system to improve throughput for existing radiologists. Attempt to attract more radiologists to Canaray for reporting||November 2020|
Please use the new online referral system from now onwards. Paper forms and walk-ins are no longer accepted 🙁 . PATIENTS: if you have one of our old paper forms, please take a photo of it and email it to email@example.com We will reply with a link from our new system. Do not walk-in to any clinic.